Lure Experience – Frequently Asked Questions

Welcome to the Lure Experience FAQ Page. Below you’ll find answers to common questions about our Luxury Room Decor services, events, ticketing process, and more. If you still need help, email us at lureexperience@gmail.com or text/call 513-570-4422.

🌹 Luxury Room Decor Services

Q: How do I book a Luxury Room Decor package?
A: You can book directly on our website. Select your package, choose your date and time slot, and secure your booking with a 50% deposit.

Q: Are deposits refundable?
A: No. All services are non-refundable. A 50% deposit is required at booking. The final balance is due 24 hours before your service.

Q: Can I reschedule my booking?
A: Yes, with 7 or more days’ notice. Your deposit will transfer to your new date. Rescheduling requests made 6 days or less before service will result in loss of your deposit.

Q: What if I need a last-minute booking?
A: We do offer last-minute bookings if available:

• Rush Booking (6–3 days before service): +$50 fee, full amount due the same day of booking.

• Super Last-Minute Booking (3 days or less): +$100 fee, full amount due immediately.

• No rescheduling is available for last minute booking

Q: How does the Hotel or Airbnb setup work?
A: If your setup is in a hotel or Airbnb, you must be fully checked in before we arrive. You may add our company name to the reservation for access or meet us to provide the room key.

Q: What if I’m late to give Lure Experience access to Hotel or Airbnb Room for my scheduled booking time?
A: A 20-minute grace period is allowed. If you are later than 20 minutes, your booking will be canceled and your deposit forfeited.

Q: Do you clean up after the service?
A: Clean-up is not included. We offer an optional $100 next-day clean-up service (decorations only). If booked, you must allow us access before check-out at 10 AM, 11 AM, 12 PM, or 1 PM. If we cant access the room during the time agreed upon you will forfeit the $100 clean up fee. If declined the next day clean up fee, you will receive a trash bag & safety pin for self-cleanup.

Q: Can I customize my package?
A: Yes, most packages can be customized. Exceptions: Sweetest Day Package and Valentine’s Day Package are not customizable. 

Q: Where is Lure Experience based?
A: We are proudly based in Cincinnati, Ohio, and service clients across the Greater Cincinnati area.

Q: Do you travel outside of Cincinnati?
A: Yes! We also service the Dayton area (within 25 miles) and the Columbus area with an additional travel fee.

Q: What are your travel fees?
A:

• If your location is 20+ minutes outside downtown Cincinnati, there is a $20 travel fee.

• If your event or setup is located in Columbus (within 25 miles), there is a $50 travel fee.

• Locations beyond our standard range may be reviewed on a case-by-case basis.

Q: How is the travel fee billed?
A: Travel fees is a "ADD-ON" option during booking or will be included on your final invoice nd must be paid in full along with your balance.

Q: Does the travel fee apply to all services?
A: Yes. Travel fees apply to Luxury Room Décor setups, Luxe Picnics, and event services when booked outside of our Cincinnati service radius.

Picnic Setup & Duration

Q: How long can I keep the picnic setup?
A: Packages are available in 2 or 4-hour durations, depending on which package you choose.

Q: What happens if we stay longer than our reserved time?
A: Overtime is billed at $50 per additional hour, if available.

Q: Can picnics be set up indoors and outdoors?
A: Yes! We can create your picnic inside your home, Airbnb, hotel, or outdoors at a park, backyard, or chosen location (with proper permissions).

Q: What if it rains or the weather is bad?
A: We recommend booking our Rain Check Insurance add-on ($50). Otherwise, you may reschedule once with 7+ days notice.

Q: Do I need to pay a deposit for rental items?
A: Yes. All Lure Luxe Picnic packages require a $100 refundable security fee in addition to your package cost. This fee ensures the protection of our rental décor and setup items.

Q: When do I get my $100 rental fee back?
A: The $100 fee is reimbursed within 24 hours after your picnic as long as:

• No décor or items are damaged, missing, or excessively dirty.

• You do not exceed your booked time slot.

Q: What happens if something is damaged or I go over time?
A: If damages, missing items, or unpaid overtime occur, your $100 security fee (or part of it) will be withheld to cover costs.

Rain Check Insurance Add-On

Q. What it is:

A $50 optional add-on that protects your outdoor picnic reservation against unexpected bad weather (rain, storms, extreme heat, etc.

• How it works:

  • If weather makes it impossible to set up outdoors, you can reschedule 48 hour prior to service date & time; once to a future available date without losing your deposit.

  • Rescheduling must be within 90 days of the original booking date.

  • Without Rain Check Insurance rescheduling is not guaranteed for weather-related cancellations.

• Indoor Option: If you have a backup indoor location (home, Airbnb, hotel), we can transfer your setup there instead of rescheduling.

🎀Picnic Decor & Customization

Q: What’s included in the picnic packages?
A: All packages include a rental styled picnic table, luxe décor, linens, plush pillows, tableware, candles/lanterns, and full setup & clean-up.

Q: Can I customize my picnic décor?
A: Yes! We offer themed setups and custom color palettes. Add-ons such as florals, balloons, signage, and more are available to personalize your experience.

Q: Do you provide food or drinks?
A: Food is not included in the base packages, but we offer add-ons like charcuterie boards, dessert platters, and champagne bucket setups. You may also bring your own food and beverages.

🎟️ Event Tickets & Admission

Q: How do I purchase tickets for Lure Experience events?
A: Tickets are available exclusively through our website or authorized platforms like Eventbrite. All sales are final and non-refundable.

Q: Can I buy tickets at the door?
A: No. All tickets must be purchased in advance. Our events are private and capacity-limited.

Q: What if I can’t attend after purchasing a ticket?
A: Tickets are non-refundable and non-transferable. No credits will be issued for no-shows.

Q: What happens if Lure Experience cancels an event?
A: If an event is canceled, we will attempt to reschedule or offer credit toward a future event of equal or lesser value. If rescheduling isn’t possible, you will receive a refund.

Q: What is the age requirement?
A: All Lure Experience events are 21+ only. Valid government-issued ID is required for entry.

Q: Is there a dress code?
A: Yes. Each event has a dress code the is strictly enforced.  No Crocs, No Ugg's and No Ski Mask allowed at any of our events. Guests not in dress code will be denied entry with no refund.

Q: Is Lure Experience responsible for accidents, damages, or personal belongings?
A: No. By attending an event or booking a service, you accept full responsibility for yourself and your belongings. Lure Experience LLC is not liable for accidents, injuries, damages, lost items, or any risks associated with alcohol, cannabis-infused dining, or event participation.

Q: What is your infused dining policy or alcohol consumption policy ?
A: By participating in infused dining experiences, guests accept the potential effects of cannabis or alcohol consumption. Attendees assume full responsibility for consumption and release Lure Experience LLC of all liability.

📝 Event Waitlist

Q: How does the waitlist work?
A:You may join the waitlist online.  Once tickets become available to purchase people on the waitlist will become the 1st to be notified. Spots are first-come, first-served if additional tickets become available.

Q: Am I guaranteed a ticket if I join the waitlist?
A: No. The waitlist is not a guarantee. You will be notified if a spot opens.

Q: Will I be charged when I join the waitlist?
A: No. You are only charged if a ticket becomes available and you confirm your purchase.

📸 Photography, Media & Liability

Q: Will photos or videos be taken at events?
A: Yes. By attending, you grant Lure Experience permission to use your likeness in photos and videos for promotional purposes across social media, digital platforms, and print.

📲 General Questions

Q: How can I stay updated on upcoming events?
A: Follow us on Instagram @Lure.Experience and join our email list for event announcements and early ticket access.

Q: Do you offer group packages or VIP experiences?
A: Yes. Select events offer group reservations, bottle service, and VIP seating. Details are listed on each event page.

Q: Who do I contact for special requests, collaborations, or press?
A: Please email lureexperience@gmail.com or call/text 513-570-4422.